At Graze at Heart, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect:

Contact details (name, email, phone number, address) for order processing.

Event details (date, location, dietary restrictions).

Payment information (processed securely via third-party payment processors; we do not store credit card details).

How We Use Your Information:

To fulfill orders and provide catering services.

To communicate about bookings, changes, or promotions (with your consent).

To improve our services and customer experience.

Data Protection:

We do not sell or share your information with third parties for marketing purposes.

We implement security measures to protect against unauthorized access or disclosure.

Your Rights:

You may request access to, correction, or deletion of your personal data.

To opt out of marketing communications, contact us at grazeatheart@gmail.com

We strive for complete customer satisfaction with our charcuterie catering services.

Full Refunds:

Issued if Graze at Heart cancels an event due to unforeseen circumstances.

Granted for orders canceled within 48 hours of booking (if the event date is more than 14 days away).

Partial Refunds/Credits:

Cancellations made 7–14 days before the event may receive a 50% refund or credit toward a future order.

No refunds for cancellations within 7 days of the event (ingredients are purchased in advance).

Non-Refundable Situations:

Last-minute changes (e.g., guest count reductions within 48 hours of delivery).

Client no-shows or refusal of delivery.

To ensure fairness and accommodate our preparation schedule:

Client Cancellations:

More than 14 days before the event: Full refund (minus a 5% processing fee).

7–14 days before: 50% refund or rescheduling credit.

Fewer than 7 days before: No refund, but partial credit may be offered at our discretion.

Graze at Heart Cancellations:

Rare but may occur due to extreme circumstances (e.g., severe weather, vendor issues). A full refund or rescheduling will be offered.

Rescheduling:

Free rescheduling (subject to availability) if requested at least 7 days before the event.